Refund policy

REFUND & RETURN POLICY

We want you to love your purchase from Bayou State Tee Co. If something isn’t quite right, please contact us within 10 days of receiving your order.

Eligible items may be returned for store credit or exchange only. We do not issue refunds to the original form of payment unless an order was canceled by us or required by law.

To qualify for a return or exchange, merchandise must be unworn, unwashed, unused, and in its original condition with tags attached, when applicable. Items that show signs of wear, washing, odors, stains, pet hair, makeup, or other use cannot be accepted.

CUSTOM, PERSONALIZED & MADE-TO-ORDER ITEMS

Because many of our graphic tees and specialty items are made specifically for you, custom, personalized, school/group orders, special-order merchandise, and other made-to-order items are final sale unless we made an error or the item arrived damaged or defective.

Please double-check sizes, colors, names, personalization, and other selections before placing your order. We cannot be responsible for incorrect options entered or selected by the customer.

SALE, SEASONAL & FINAL-SALE ITEMS

Clearance, final-sale, deeply discounted, holiday/seasonal merchandise and gift cards are not eligible for return or exchange.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when you receive it. If your item arrives damaged, defective, or you received an incorrect item, contact us as soon as possible so we can make it right.

We may ask for photos of the item and packaging to help us resolve the issue quickly.

EXCHANGES & STORE CREDIT

Once an approved return is received and inspected, store credit will be issued or an approved exchange will be processed. Please allow 1–2 business days after we receive your return for processing.

Approved returns are subject to a 15% restocking fee. The restocking fee will be deducted from the store credit issued.

Customers are responsible for return shipping costs and any shipping costs associated with an exchange unless the return is due to an error made by Bayou State Tee Co.

LOCAL ORDERS

Approved local returns or exchanges may be arranged with us rather than shipped. Please contact us before bringing or dropping off an item so we can arrange the return.

HOW TO START A RETURN

Please contact Bayou State Tee Co. with your name, order number, and the item you would like to return or exchange. Do not send a return without contacting us first.

Items returned without prior approval may not be accepted.